Supporting Health Systems and their Medicare Population

Health systems, physician groups, and community and retail pharmacies understand the importance of providing clear and compliant Medicare information at all patient touchpoints. MedicareCompareUSA and MCUSA Communications have a proven track record for helping healthcare providers communicate with patients with the objective of protecting continuity of care.

Medicare Insurance Helpline and Partial Client List

MedicareCompareUSA pioneered the provider-branded Medicare Insurance Helpline. Today, health systems, physician groups, and community and retail pharmacies caring for Medicare patients rely on a helpline as a central component of their Medicare communication platform. Helplines feature a unique toll-free number that provides a customized experience for dissemination of Medicare information, triage connectivity for healthcare resources, and for patients to compare and enroll in your accepted Medicare plans. Hospital, physician, and pharmacy staff are able to refer Medicare questions directly to your helpline, ensuring consistent and compliant communication at all patient touchpoints. Our patient CRM tracks and reports activity in real time.

We work with some of the nation’s top hospitals and health systems, including:
Baptist Memorial Health Care
Baylor St. Luke’s
CHI Health
CHI St. Vincent
CommonSpirit Health
Community Health Systems
Dignity Health
Emory Healthcare
Hillcrest HealthCare System
Holy Cross Health
Lovelace Health System
Loyola Medicine
Northeast Georgia Health System
Ochsner
PeaceHealth
Saint Agnes Medical Center
Skagit Regional Health
Spartanburg Regional Healthcare System
SSM Health
St. Luke’s & St. Joseph Health
St. Mary’s Health Care System
Tenet Healthcare
Virginia Mason Franciscan Health
Washington Regional Medical Center

Patient Communications

We assist your health system in the development of compliant Medicare communications including website content, email notifications, helpline brochures, Medicare newsletters, Turning 65 campaigns, Medicare plan affiliation letters, and Medicare Annual Enrollment Period notifications. Providing concise and compliant communications benefits your patients and staff, and also your affiliated physician community. Sample materials available upon request.

Medicare Strategy

MedicareCompareUSA features a consulting division that supports all sizes of healthcare organizations, from national health systems, community and retail pharmacies, to independent physician practices. Our Consultants and Leadership Team specialize in assisting healthcare organizations to formulate, implement, and administer Medicare strategies geared toward Medicare population management, retention and growth.

Have you recently reviewed the Medicare Advantage or Medicare Supplement penetration in your service area?
MCUSA Consulting compiles and tracks Medicare Advantage and Medicare Supplement penetration data for each state (and county for MA). We provide this data as a courtesy to healthcare providers.

Medicare Advantage Contract Terminations

MedicareCompareUSA is extremely well versed on issues that pertain to a change in Medicare Advantage network status. Maintaining continuity-of-care is paramount when patients are required to change Medicare plan due to contract termination, consolidation, or market withdrawal. Your health system, physician group, or pharmacy has access to our full portfolio of patient retention resources including materials library, patient insurance consultation scheduling, and agent-on-site support.

News

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Testimonials

“When we decided to terminate a Medicare Advantage contract affecting 1,700 patients, we turned to MCUSA Consulting for assistance. They helped us develop clear, compliant patient communications and provided helpful information to patients through a dedicated Medicare insurance helpline and one-on-one insurance consultations. Thanks to their efforts, patients easily compared and enrolled in other plans we accept, creating a seamless transition for patients. We value our relationship and are continuing to work with MCUSA to provide Medicare education to patients turning 65, helping them navigate the plans we accept. They simplify the process of selecting insurance that allows our patients continuity of care with the providers they’ve come to know and trust.”

Director, Managed Care Contracting
Texas Multi Hospital System

“MedicareCompareUSA (MCUSA) Consulting brought the know-how, industry knowledge, and compassion to help us and our Medicare patients to successfully navigate through some serious business challenges. They delivered true value every step of the way and did so with integrity and trustworthiness that makes them a perfect partner when it comes to patient retention.”

Chief Executive Officer
Multi Specialty Clinic
Seattle Washington

“Our affiliation with MCUSA Consulting began in 2014. Throughout this affiliation, MCUSA has and continues to provide exemplary service and support in assisting and guiding our Medicare patients through the challenges involved in Medicare selection.

This past year, in addition to our standard activities with Medicare open enrollment, we decided to terminate a Medicare Advantage contract affecting 1,300 patients. As we have in the past, we turned to MCUSA Consulting for assistance. They helped us develop clear, compliant patient communications and provided helpful information to patients through a dedicated Medicare insurance helpline and one-on-one insurance consultations. Thanks to their efforts patients were provided support to easily compare and enroll in other plans we accept, creating a seamless transition for patients. We value our relationship and will continue to refer patients to the Medicare insurance helpline supported by MedicareCompareUSA. They simplify the process of selecting a Medicare plan that fosters continuity of care between our hospital and patients we’ve worked hard to earn their trust.

I highly recommend MCUSA Consulting.”

Sincerely,
Managed Care Executive
Midwest Hospital

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Testimonials