Who is MedicareCompareUSA?
MedicareCompareUSA is a Medicare-Specialty insurance agency and call center that assists Medicare beneficiaries in the process of evaluating and comparing the Medicare insurance plans accepted by their physicians and hospital.
Today, there are many different Medicare insurance companies marketing many types of Medicare insurance. Never before have there been so many Medicare insurance options, and never before has it been more important to confirm the Medicare plans you are evaluating, are accepted by your physicians and hospital. Medicare beneficiaries can spend countless hours reviewing and comparing Medicare plans, only to find out their primary care physician, specialist or hospital does not accept their chosen Medicare plan.
Healthcare providers understand the frustration Medicare patients face when it comes to shopping for Medicare insurance. Physicians and hospitals alike, want to assist their Medicare patients by providing clear information and unbiased guidance regarding accepted Medicare plans. Their challenge is that Medicare insurance is both extremely complex and highly regulated. When it comes to answering Medicare insurance questions or helping patients to compare Medicare plans, there is very little a healthcare provider can say or do for a Medicare patient, without having an insurance license or proper insurance credentials.
MedicareCompareUSA maintains up-to-date information on the Medicare insurance plans accepted by each of our affiliated physicians and hospitals. We assist Medicare patients and healthcare providers to effectively communicate and navigate the complex world of Medicare insurance.
Completely independent, MedicareCompareUSA is not owned, managed or influenced by any Medicare insurance company. We provide Medicare beneficiaries with access to a long list of leading Medicare insurers, but we always do so from the perspective of being an unbiased Medicare insurance advocate.
Exclusively specializing in Medicare insurance, we only market Medicare Supplements, Medicare Advantage plans and Medicare Prescription Drug plans. Unlike companies that also market products such as Long Term Care, Annuities and Life Insurance, MedicareCompareUSA believes that to be the best, you need to be focused.
Supporting our affiliated hospitals and physicians, MedicareCompareUSA provides Medicare patients with detailed information regarding their healthcare providers’ accepted Medicare plans and overall Medicare policy, and we then assist patients in the process of matching-up Medicare plans to their specific needs, preferences and budget.
The mission of MedicareCompareUSA is to provide clarity in the confusing world of Medicare.
MedicareCompareUSA is a Medicare-Specialty insurance agency and call center representing leading Medicare Supplement, Medicare Advantage and Medicare Prescription drug plans. MedicareCompareUSA insurance agents are available by phone and email to answer Medicare insurance questions and to assist Medicare beneficiaries in the comparison of Medicare plans.
By maintaining up-to-date information on the Medicare insurance plans accepted by each of our affiliated physicians and hospitals, MedicareCompareUSA insurance agents are able to streamline the evaluation process by limiting the review to only those Medicare plans accepted by the beneficiary’s healthcare providers. When the beneficiary has completed their review and decided on a specific Medicare plan, the agent then provides assistance and oversight throughout the application process.
Unlike most insurance agents who are paid entirely on a commission basis, MedicareCompareUSA insurance agents are salaried employees who have no financial incentive to promote one Medicare plan over another. As such, MedicareCompareUSA is able to ensure that our insurance agents are focused on providing unbiased Medicare plan comparisons and service to our Medicare beneficiary clients.
MedicareCompareUSA does not charge Medicare beneficiaries for any of our services. When a Medicare beneficiary decides to apply for coverage with a particular Medicare Supplement, Medicare Advantage or Medicare Prescription Drug plan, the MedicareCompareUSA Corporation is then paid a commission directly by the insurance company.
Hospital and physician organizations recognize the importance of providing clear and unbiased information for patients in the search of suitable Medicare insurance, yet healthcare staff are generally not trained or licensed to serve in this capacity. The Centers for Medicare and Medicaid Services (CMS) cautions healthcare providers to not steer patients to any particular Medicare plan or subset of plans, while Medicare patients are simultaneously turning to their healthcare providers for guidance, leadership and clarity.
Our Medicare Insurance Helpline is a full service call center designed for MedicareCompareUSA affiliated health systems, hospitals and physicians to communicate their Medicare policy with patients. We believe the most important relationship within the healthcare system is that between provider and patient, and MedicareCompareUSA protects this relationship by only representing the Medicare plans accepted by the patient’s healthcare providers.
Our Insurance Specialists are extensively trained to represent the Medicare plans accepted by our affiliated hospitals and physicians, and to communicate the specific message and Medicare policy of our affiliated healthcare providers. Insurance Specialists are salaried employees of MedicareCompareUSA, so there is never a motivation other than to provide Medicare beneficiaries with unbiased counseling and Medicare plan comparison services.
The Age Wave is now upon us, and 10,000 Americans are turning 65 each day. Virtually all of our affiliated healthcare providers are preparing to see their Medicare patient populations increase by 30-40% within the next five years. Patients aging into Medicare have a tremendous learning curve when trying to understand their Medicare insurance options, and they greatly benefit from having clear information specific to their healthcare providers’ overall Medicare policy and accepted Medicare plans. MedicareCompareUSA provides turnkey solutions for our affiliated providers as they communicate and educate their patients who are aging into Medicare.
As CMS compliance and clarity of message is paramount, MedicareCompareUSA utilizes a proprietary Customer Relationship Management (CRM) program and integrated telephony system that tracks, records and archives all Medicare Insurance Helpline activity. Insurance Specialists adhere to provider-approved scripting when communicating information regarding Medicare policy and accepted Medicare plans, and MedicareCompareUSA CRM reporting captures all levels of the patient interaction including call activity, mail fulfillment, Medicare plan enrollment and Medicare payer mix. All archived phone calls can be retrieved and reviewed for quality control and training purposes.
In addition to our Medicare Insurance Helpline, MedicareCompareUSA provides hospital and physician organizations with Medicare consulting and crisis management services. Whether a Medicare plan withdraws from the market or a Medicare plan contract is terminated, Medicare patients often find themselves caught in the middle. MedicareCompareUSA specializes in these types of crisis situations which require careful communication, an unbiased representation of provider-accepted Medicare insurance options, and an appreciation for patients’ high stress level. MedicareCompareUSA has an extensive track record for assisting healthcare providers and their Medicare patients, when faced with a shifting landscape of available Medicare plan options.
With over 125 years combined experience in Medicare insurance leadership and consulting, MedicareCompareUSA features an Executive Team with a proven track record for developing innovative Medicare insurance solutions tailored to the needs of healthcare organizations and the Medicare patients they serve.
C. Paul Gauthier
Chief Executive Officer
With a career spanning nearly forty years, Mr. Gauthier has served in leadership capacities with numerous organizations in the fields of hospital administration, healthcare consulting and Medicare insurance operations. As CEO of MedicareCompareUSA, Mr. Gauthier is responsible for guiding our organization toward its vision and mission of serving healthcare organizations and their Medicare community.
Mr. Gauthier began his career as a CPA with the firm of Ernst and Ernst, specializing in Hospital Consulting, Bond Issues and HCFA cost report appeals. Mr. Gauthier then spent more than a decade serving in hospital administration, program development and insurance management within the UniHealth Hospital System.
During the next twelve years, Mr. Gauthier founded and served as Chief Executive Officer of Olympic Health Management Systems. The corporate holdings of Olympic Health included multiple insurance agencies, a national hospital consulting practice, and the largest third party administrator (TPA) for Medicare Supplement Insurance. In 1997, Olympic Health was acquired by the AON Corporation, and Mr. Gauthier served for five years as the chief architect of the national Medicare Advantage program known as Sterling Life.
After a brief five year retirement, Mr. Gauthier became compelled to return to his roots of healthcare consulting in order to support physicians who were coping with the very hard decision of closing their practices due to inadequate Medicare payment for primary care services. A staunch proponent of the Patient-Centered Medical Home (PCMH) movement, Mr. Gauthier co-founded Primary Care Insurance Services with the mission of supporting physician practices that are serving as a medical home for their patients with Medicare. The advocacy of PCMH and the need to seek out additional Medicare insurance compensation for the investment made by primary care physicians in the Medical Home, has been a continuing quest.
Executive Vice President, Marketing
Mr. Chaput has spent the past 20 years of his career exclusively working in the Medicare insurance arena. As a healthcare consultant and project manager with Olympic Health Management Systems, Mr. Chaput worked closely with leading healthcare systems throughout the country toward the development, implementation and distribution of provider-owned Medicare insurance plans. By assisting healthcare providers in this capacity, Mr. Chaput acquired a diverse background in the areas of Medicare insurance plan design, health system integration, and Medicare patient communication strategy.
In 2003, Mr. Chaput co-founded VibrantUSA, a Medicare-specialty agency which serves over 10,000 Medicare beneficiaries by providing access to an extensive list of Medicare insurance plans. In 2007, Mr. Chaput co-founded Primary Care Insurance Services (PCIS), an organization offering Medicare consulting services for Primary Care and Multi-Specialty practices throughout the state of Washington. Each considered sister companies to MedicareCompareUSA, both VibrantUSA and PCIS collectively share in the mission of “providing clarity in the confusing world of Medicare.”
Serving as Executive Vice President of Marketing, Mr. Chaput is focused on ensuring that MedicareCompareUSA is continuously supporting our affiliated healthcare systems and their Medicare patients by providing clear and unbiased information regarding all aspects of Medicare insurance. As Mr. Chaput frequently explains, “Medicare beneficiaries are faced with the daunting task of sorting through so many different Medicare plan options when searching for a solution that meets their own needs and is also accepted by their physicians and hospital. Healthcare organizations understand this challenge and wish to help their Medicare patients, yet they are not licensed, trained or authorized to represent Medicare plans or assist in Medicare plan comparisons. MedicareCompareUSA was specifically designed to address this problem, by assisting Medicare beneficiaries in the process of identifying the Medicare plans accepted by their healthcare providers, and then comparing options and choosing a Medicare plan that best meets their needs, preferences and budget.”
Executive Vice President, Finance
Serving as Executive Vice President of Finance for MedicareCompareUSA, Kerri Lenderman draws upon a diverse healthcare career spanning nearly two decades. Mrs. Lenderman is responsible for the overall financial management of our company and for multiple corporate functions including Controller, Treasury and Information Technology Systems. In addition to her Finance duties, Mrs. Lenderman oversees Medicare data and trending analysis for our affiliated health system clients.
Prior to joining MedicareCompareUSA, Mrs. Lenderman worked as a national health plan consultant providing operational guidance and performing data audits. She also served as the Executive Director of the Whatcom Alliance for Healthcare Access (WAHA), a non-profit organization dedicated to ensuring healthcare access to residents of Whatcom County, WA. Mrs. Lenderman’s responsibilities included strategic development and management of the organization’s community programs, services and initiatives.
Mrs. Lenderman’s career also includes health policy research, provider education, plan contracting, and Medicare insurance operations. Mrs. Lenderman provided operational oversight toward the development of an insurer payment model for the nation’s first Private Fee For Service Medicare Advantage plan. Her diverse background in healthcare and insurance finance is frequently drawn upon as Mrs. Lenderman assists our affiliated health system clients.
Executive Vice President, Administration
Michael Gale serves as Executive Vice President of Administration for MedicareCompareUSA, bringing over 30 years of insurance administration and healthcare consulting experience to the organization. While overseeing MedicareCompareUSA’s Administrative functions, Mr. Gale works closely with health system clients to develop and implement sustainable Medicare communication strategies.
Prior to MedicareCompareUSA, Mr. Gale served as Senior Vice President, Business Development at Sterling Life Insurance Company, a Medicare Supplement and Medicare Advantage insurer. During his tenure, Mike held a number of key positions within the organization, including responsibility for new business relationships, provider networks, and independent distribution channels.
Before Sterling, Mr. Gale was a minority partner with Olympic Health Management Services, a Medicare services consulting practice and developer of provider-owned Medicare insurance plans. Mr. Gale focused his energies in the areas of Medicare insurance consulting with healthcare providers, designing Medicare employer group plans, and overall provider relations within the insurance industry. Mike began his insurance career as a licensed insurance agent with Great West Life, then as a principal of two regionally based TPA organizations serving self-funded employers.
Director, Provider Relations
Ms. Swensen brings 17 years of experience in the healthcare industry working within the Medicare insurance arena. Serving as Director of Provider Relations, Ms. Swensen is responsible for communicating MedicareCompareUSA’s mission within the healthcare community and ensuring our affiliated healthcare providers are receiving superior client services.
Before joining MedicareCompareUSA, Ms. Swensen spent much of her career working in provider relations for a national Medicare insurance company. During this time, she developed numerous provider networks for Medicare Select Supplement and Medicare Advantage plans. Ms. Swensen has a proven track record in creating and maintaining health system relationships that are fostered by providing timely market intelligence and open communication.